Why is my product scanning at the wrong price?

The most common reason for this issue is an outlet-specific price. Retail Express is designed to support different buy and sell prices at different outlets. If a price has been set at a specific outlet this price will override the standard pricing in the main tab of the Product Edit window.

Products with an outlet-specific price will display a pink shading on the Pricing tab for the product in the Back Office.

To remove the Outlet Specific price:

1. Click into the Price Field with the outlet-specific price
2. Highlight the price
3. Click Delete on the keyboard
4. Click Save Changes
5. The pricing should refresh and the shading should no longer appear on the field

Tip: You can view outlet-specific prices for all products by performing a Mass Download and clicking on the individual Outlet tabs. Refer to the Mass Download article for more information.