How do you refund an order placed via the Guest Checkout in Magento 2?
When a Guest Checkout sale is created in Magento 2 the customer in Retail Express is a generic customer account and not an account specific to that customer. As sales are placed online the name and address details attached to this account will update to match the most recent invoice.
Important: When loading a Guest Checkout sale in POS the system will automatically load the customer details for the last invoice processed as a guest checkout, and not the customer details specific to this invoice. You will need to update the Customer details prior to processing the refund.
To update the customer details:
- Follow the instructions to create a Refund for Web Orders
- As an additional step click on the Customers tab
- Click Remove Customer From Sale
(Click to enlarge)
- Enter new information for the Customer
- Click Save Above as New Customer
- Process the rest of the refund as normal