Sales created while in Offline mode will begin to synchronise once a connection is restored. The Invoice Numbers for sales that are created in Offline Mode are a different sequence to your normal invoices Numbers.
|Normal invoices numbers are prefixed with the year they were created||Offline Mode invoices are a notably different numeric sequence|
Accounting Link Integration (Legacy)
Transactions performed while Offline will not integrate via Accounting Link, and will need to be dealt with manually within your accounting package.
Due to the different Order Number (i.e., # 67-0005-000012 while Offline vs # 17-00000012 while Online) Offline transactions need to be flagged as 'Ignore on Future Import' within Accounting Link prior to attempting upload to your accounting package.
To ignore transactions:
- Open Accounting Link
- Navigate to the Extract History tab
- Enter the date range
- Click Order
- Right-click an individual Order number that is in Offline format
- Select Ignore on Future Import
- Repeat for all Offline Order numbers.
Repeat the above process for Order Payments.
Once these transactions are Ignored, you are now able to proceed with the Upload.