System Status
Current Status: Retail Express has performed critical maintenance - see below for a list of features currently unavailable. Please continue to refresh this page for updates.
Last Updated: 10/08/22 - 6:10pm
If you are experiencing connection issues using POS we recommend using the Offline POS "Trade Offline" feature.
This page displays details on any current known issues impacting Retail Express and its related services, including symptoms and resolution details. Please continue to refresh this page for up-to-date information.
Summary
Outstanding
The following features of Retail Express are currently unavailable - please refer to the Updates section below for updates
| Feature | Status |
| Newsletters | |
| Product Type Upload | |
| Supplier Upload | |
| Product Attribute Uploads | |
| User Account Upload |
We will continue to provide updates on this Status Page throughout the day. Please continue to refresh the page for updates.
Resolved
| Accounting Data Export | |
| Sales Detail Export | |
| Item Detail Export | |
| Staff Sales Export | |
| Back Office Dashboard | |
| Transfer Pick List | |
| Generating Invoices from Fulfilment Report | |
| Invoice Picklist | |
| Email Templates | |
| Print Transfers | |
| Loyalty Configuration | |
| POS Settings - Cross Sell, Money In/Out, Quick Products, Registers | |
| Schedule Replenishment | |
| Supplier Returns | |
| Xero Integration Returns Error | |
| Purchase Orders - Quick Products (adding a Style) | |
| API Integrations | Check User Credentials |
| API - Webstore method CustomerGetBulkLoyaltyExpiringPoints | |
| Mass Upload/Download | |
| Customer Account Statements (Downloading and Emailing) | |
| Scheduled Pricing Changes | |
| Transfer Detail Report | |
| Gross Profit Report (both Invoiced and Fulfilled) | |
| EOM Customer Deposits Report | |
| EOM Customer Deposits Summary | |
| EOM Inventory Valuation Summary | |
| Staff Purchase Report | |
| Voucher Creation Summary | |
| Product Report | |
| Freight Report | |
| Sales GP Report (Payments) | |
| Staff Sales Export | |
| Logo Upload | |
| Back Office Access | |
| Shopify Minor Validation File | |
| Sending Emails via Stock Replenishment | |
| Product Image Uploads | |
| Stocktake Upload | |
| Home Page Configuration | |
| Sales Order Upload |
Updates
- 10th August - 6:10pm - We have resolved the following items:
- Product Image Upload
- Stocktake Upload
- Home Page Configuration
- Sales Order Upload
- 28th July - 9:40pm AEST - Retail Express is performing necessary maintenance. We will attempt to keep the impact minimal. POS will not be impacted. Please continue to refresh this page for updates.
- 29th July - 6:40am AEST - Essential maintenance is continuing. Please continue to refresh this page for updates.
- 29th July - 7:40am AEST - No further updates at this stage. We apologise for the inconvenience.
- 29th July - 8:00am AEST - We aim to have Back Office online as soon as possible. Please continue to refresh the page for updates.
- 29th July - 8:01am AEST - Back Office is now available, however, some features remain inaccessible for the time being. Please refer to the Summary section for more detail. We will continue to provide updates throughout the course of the day.
- 29th July - 10:22am AEST - Feature List updated - please continue to refresh for status updates on specific features.
- 29th July - 10:34am AEST - Feature List updated.
- 29th July - 2:01pm AEST - Generating Invoices from the Fulfilment Report and Xero Integration Returns errors have been resolved; we've also added a couple of new items. Our development team are continuing to address the list of items as a top priority. We appreciate your patience.
- 29th July - 3:00pm - Our development team are continuing to address the list of items as a top priority. We appreciate your patience.
- 29th July - 4:00pm - Updated Feature List to mark Scheduled Replenishment and PO Quick Products as fixed.
- 29th July - 6:18pm - Our development team are continuing to work on the features above, and we will let you know as soon as we have any further updates. Thank you for your patience.
- 30th July - 9:50am - Our development team are continuing to work on the features, and we will continue to provide new updates as items are addressed.
- 30th July - 10:24am - We have resolved issues with the Legacy API, Loyalty Configuration and Mass Upload/Download.
- 30th July - 1:00pm - Our development team are continuing to work on the features, and we will continue to provide new updates as items are addressed.
- 31st July - 1:50pm - Our development team are continuing to address the list of items as a top priority. We appreciate your patience.
- 1st August - 10:25am - Our development team are undertaking further work to rectify the affected features. Updates will continue to be provided as we progress.
- 1st August - 10:54am - Feature List updated - please continue to refresh for status updates on specific features.
- 1st August - 1:07pm - We are continuing to investigate and resolve impacted features. Our development team remains focused on restoring functionality. We appreciate your patience and understanding.
- 1st August - 3:16pm - Feature List updated - please continue to refresh for status updates on specific features.
- 1st August - 4:38pm - Our development team are continuing to investigate and work upon impacted features. Thank you for your patience and understanding.
- 1st August - 5:01pm - MAINTENANCE UPDATE: From 10:00pm AEST, POS, Back Office and APIs will be impacted for 60 minutes.
- 2nd August - 8:16am - Our development team are undertaking further work to rectify the affected features. Updates will continue to be provided as we progress.
- 2nd August - 9:11am - We have resolved the issue affecting some customer's ability to access Back Office, and continue to monitor.
- 2nd August - 10:38am AEST - We've updated the page layout to make it easier to follow. New items added to the outstanding or resolved list will be added to the bottom of each table. We will continue to provide further updates throughout the day.
- 2nd August - 10:55am AEST - We have resolved Customer Account Statements (both downloading and emailing)
- 2nd August - 1:45pm AEST - We have resolved identified issues with a large number of reports (added to the Resolved list). Our development team are continuing to address the remaining items.
- 3rd August - 8:39am - Our development team are continuing to address the remaining items and will provide further updates today as they occur.
- 3rd August - 1:03pm - We have restored the ability to upload Company Logos. Thank you for your patience while we continue to work on the remaining features.
- 3rd August - 7:21pm - We have resolved outstanding issues with the Accounting Data Export, Sales Detail Export, Item Detail Export and Staff Sales Export.
- 4th August - 1:48pm - Our development team are continuing to address the remaining items.
- 4th August - 3:17pm - We are investigating reports of being unable to email from the Scheduled Replenishment feature, in addition to the remaining items. Further updates will be posted as they become available.
- 4th August - 3:27pm - We have resolved the issue impacting the Shopify Minor Validation File.
- 5th August - 11:25am - Our development team are continuing to address the remaining items and will provide further updates today as they occur.
- 5th August - 12:21pm - We have resolved the issue affecting the ability to send emails via the Stock Replenishment feature.
- 9th August - 9:22am - Our development team are continuing to address the remaining items and will provide further updates today as they occur.
- 9th August - 9:22am - We have added User Account Upload to the list of items to be addressed.
Accessing POS
POS is not impacted by this maintenance, and you will be able to access it from your browser. To access POS:
- Click into the address bar at the top of your browser
- Type "POS"
- You will see an auto-suggested URL similar to the below:
- Click the URL to access POS
For further information on Trading Offline, please click here.