This article is covers of on how to refund or cancel a voucher in POS.
- First Create a Product, it can be called what you like, eg: Voucher return or just Misc etc.
- Open a new sale in POS and add the above product
- Change the price to equal the remaining amount on that voucher.
- Use the voucher to pay for the product just like any other Voucher Redemption
If you are simply consuming the remaining amount to cancel the voucher out you can now finalize the sale, however if you are refunding the remaining amount to the customer proceed to step 4 below.
4. If your wanting to refund the voucher finalize the sale and run through the normal refund process on this new sale you created.
5. Once you have the refund sale created go to the Payment screen and refund with the payment type of choice and finalize.