Cross Sells and Up Sells

Upsells and Cross sells are common techniques for increasing sales, by recommending higher priced products, or accessories to the products already in the shopper's basket.

• Cross Sells - accessories or other products related to the existing item e.g. an Apple Pencil to go with an iPad, or a belt matching a dress or pants
• Upsells - a higher priced version of the current product e.g. if buying an iPhone 11, recommending the iPhone Max

The Cross Sells and Upsells appear to staff on the Products tab in POS:

Note: Only a maximum of 9 can be displayed for each section

To manage Upsells and Cross Sells:

1. Open Back Office
2. Open a product for editing 
   
   Tip: You can enter a product code in the top right-hand corner, or navigate to Inventory > Product Search & Management to find a product that way
3. Click the Upsells & Cross Sells tab
4. Click Add new Cross Sells button or Add new upsells 
5. Enter text into the Search Text field to search for matching products
   
   Tip: You can enter multiple search terms into the box; it will also search the PLU codes e.g. 1240 and Top will include the product Ladakh Top with product ID 124001
6. Tick the box for the products to be added
   
7. Use the Page Numbers at the bottom of the screen to view more products
8. Click Add Selected 
9. Click Save Changes