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Retail Express only allows certain characters and symbols in various fields within the system. If you try to use a character other than these, you may encounter an error. Typically, non-valid characters are referred to as "illegal characters".
To see details for specific fields, please refer to the table below.
| Field | Character |
| Supplier SKU* |
Alphanumeric (a-z, A-Z, 0-9) Underscore _ hyphen - forward slash / plus + period/full stop . |
| Manufacturer SKU* |
Alphanumeric, with a maximum of 20 characters (a-z, A-Z, 0-9) |
|
Descriptions*
|
Alphanumeric (a-z, A-Z, 0-9) Forward slash / Not allowed: Quotes " Apostrophes ' Back slash \ Non-western characters |
|
Outlet Names |
Alphanumeric (a-z, A-Z, 0-9) Not allowed: Quotes " Apostrophes ' Back slash \ Forward slash / Non-western characters |
|
Attributes* |
Alphanumeric (a-z, A-Z, 0-9) Underscore _ Hyphen - Forward slash / Plus + Period/full stop . |
|
XML |
If using XML through the API integrations, you will need to ensure that your fields do not contain: Less than < More than > Any special characters e.g. ¼½¾¿ÀÁÂÃÄÅÆÇÈÉÊËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþÿ |
* These restrictions also apply when updating these fields via Mass Upload
Frequently Asked Questions
Illegal characters used in a Mass Upload Excel spreadsheet will advise with an error similar to the below. the Row and Column affected are indicated within the error details.
To resolve the issue remove the illegal characters and try uploading the file again.
