Retail Express issues the Return as a new document - with a new reference (Invoice) number.
- If the Return was issued against the original Invoice number, this would be considered an 'Adjustment'
- The document would be need to be titled to reflect this (e.g. Adjustment Note, Credit Note, Tax Invoice Adjustment)
As each Return creates a new document with a new Tax Invoice number, this document is entitled to be called a Tax Invoice due to the fact that it has a negative total value. This negative value clearly defines the intent of the Tax Invoice as a return.
Should the customer choose to purchase additional products (i.e. exchange) at the time of processing of the Return (refund / credit / exchange) this can be accommodated within the Return Tax Invoice. The consuming of this negative value with a voucher, refund or exchange product reinforces the accurate title of Tax Invoice in this instance.
Within Accounting circumstances a negative Total Value Tax Invoice is a normal occurrence, and can usually be issued from within Accounting Packages themselves (except Xero, which do differentiate).