Reporting on payments that are made on your integrated web store is relatively simple from the Retail Express Fulfilment Report, and just requires that you set the correct filters when searching.
Note: This article assumes that you have set up additional Registers in your Retail Express outlet and are not using the Back Office register for your POS transactions.
If you are using the Back Office register when logging into the POS the filtering recommended in this article will not apply to you. We recommend you set up a separate register for your POS transactions, instructions for which can be found from the "Register(s) Set-Up" video in the "Configuration Settings for Retail Express" section of our Training Videos page.
To start with you will need to know which Outlet your web store is creating orders against, which can be determined by looking at the Sales Channel the Web Store is using.
Go to "Settings > Locations/Outlets > Sales Channels" and look at the "Channels" section (below the "Insert/Edit Channel" section) you will see the Primary Sales Channel assigned to your Web Store (highlighted in red in the example above).
Once you know the Outlet being used, go to "Reports > Finance Reports > Income Report" and set the "Payment Outlet" filter to the Outlet used by the web store, and the "Register" filter to "Back-Office".
The reason for the Register filter is because all POS payments should be made against the registers that you have set up for your actual POS terminals, while Web Store or Account payments will automatically be assigned to "Back-Office".
Set whatever other filters you would like and press the "Search" button to see the results from which you will be able to see all payments that were made through the "Back-Office" register of the outlet selected. This should only include Web Store and Account Customer payments.
You can identify which are which simply by the Salesperson listed against each payment, as the Web Store should have it's own Salesperson set up within Retail Express while the Account payments will be listed against the person who applied the payments to the customer account.